Refund Policy

Effective Date: [Insert Date]

At [Your Shop Name], each painting is a unique, handmade work of art. As such, all sales are final unless the product arrives damaged. Please read our refund policy carefully before placing your order.

1. Damaged Items

If your painting arrives damaged, we sincerely apologize. We take great care in packaging, but sometimes transit accidents can occur.

To qualify for a refund:

  • Notify us within 48 hours of delivery

  • Provide clear photos of the damage and the packaging

  • Return the item to us in the original packaging

Once we receive the returned item and confirm the damage, we will process your refund.

2. Return Shipping for Damaged Items

Customers are responsible for returning the damaged product to us before a refund can be issued. We recommend using a trackable shipping method and ensuring the return is packed securely.

3. No Refunds for Buyer’s Remorse or Custom Orders

We do not offer refunds for:

  • Change of mind or buyer’s remorse

  • Custom or commissioned artworks

  • Slight variations in color, texture, or size due to the handmade nature of the work

4. How to Request a Refund

To start a return for a damaged item, please email us at [Your Email] with the subject line: "Refund Request – Damaged Artwork". Include your order number, a description of the issue, and photos of the damage.

5. Refund Process

  • Once the return is received and approved, your refund will be processed.

  • A credit will be applied to your original method of payment within 5–10 business days.

  • You will receive a confirmation email once your refund has been issued.

6. Questions?

If you have any questions about this policy or need help with a return, please reach out to us at:
📧 [Your Email]
📞 [Optional: Your Phone Number]